Terms of service
Welcome to The SoCal Vegan. By accessing or using our website, placing an order, purchasing a subscription, or using any of our services, you agree to these Terms of Service. Please review these terms carefully before placing an order.
1. About The SoCal Vegan
The SoCal Vegan provides locally prepared, 100% vegan meal-prep products through weekly subscriptions and à la carte ordering.
Our services are intended for customers in our approved North County San Diego service area. We currently offer local delivery and pickup only.
2. Orders and Weekly Menu
Our menu consists of five rotating meals each week. Weekly meals may change from one ordering cycle to the next.
The weekly ordering cycle for the upcoming Monday closes every Thursday at 2:00 PM Pacific Time.
New ordering for the following Monday becomes available beginning Friday at 8:00 AM Pacific Time.
Once the weekly cutoff has passed, the applicable order is considered committed and generally cannot be changed, cancelled, or refunded except in the case of a verified order or quality issue.
3. À La Carte Orders
À la carte meals are available separately from our subscription plans. À la carte meals are $18 per meal with a minimum order of 2 meals.
À la carte home delivery is subject to a $5 flat delivery fee. Pickup orders are free.
À la carte purchases remain separate from any recurring subscription quantity, even when placed by an existing subscriber.
4. Subscription Plans
The SoCal Vegan offers weekly subscription plans with meal quantities of 3, 5, 7, 10, 12, or 14 meals per week.
Subscriptions renew weekly unless skipped or cancelled according to the applicable subscription terms.
Subscription plans are billed weekly. The regular weekly subscription charge occurs at or immediately after the Thursday 2:00 PM Pacific ordering cutoff.
5. Meal Selection
Subscribers may select meals from the five-item weekly menu during the applicable selection window.
Meal selections may be changed before the Thursday at 2:00 PM Pacific Time cutoff.
Prior-week selections may carry forward automatically for returning subscribers. Customers should review and update their selections for the upcoming week before the cutoff.
If a subscription selection is incomplete, The SoCal Vegan may manually fill only the remaining meal slots as needed to reach the customer's subscribed meal quantity.
6. Skipping a Subscription Week
Subscribers may skip one upcoming week through their subscriber account before the Thursday 2:00 PM cutoff.
A properly skipped week will not be charged, and the subscription will automatically resume the following week.
There is no separate pause feature at launch.
7. Subscription Cancellation
Subscribers may cancel their subscription by contacting hello@thesocalvegan.com.
Cancellation requests must be received before Thursday at 2:00 PM Pacific Time to prevent the upcoming weekly renewal, where technically supported.
Once the upcoming weekly order has been charged and committed, cancellation applies to future weekly renewals and does not retroactively cancel the committed order.
8. Payments and Failed Payments
Payment must be successfully processed for an order to be included in production and fulfillment.
If a subscription payment fails, the customer may receive a failed-payment notification and may be asked to update their payment method.
Where supported, one additional payment attempt may be made the following morning. If payment continues to fail, that week's order may be skipped or cancelled while the subscription remains scheduled for the following week.
9. Delivery
Local home delivery is provided on Monday morning. Customers do not select a delivery date.
The approximate delivery window is 4:00 AM – 7:30 AM.
Subscribers receive free local delivery. À la carte home delivery is subject to a $5 flat fee.
Customers are responsible for providing a complete and accurate delivery address and any necessary gate codes or access instructions.
10. Pickup
Pickup and drop-point orders are free.
Customers select an available pickup location during checkout. Pickup locations may have different operating hours, and customers are responsible for checking the location's current business hours before collecting an order.
Pickup locations may be added, removed, or disabled by The SoCal Vegan.
11. Meal Modifications and Substitutions
Meals are prepared in batches according to the weekly menu. Individual meal modifications or ingredient substitutions are not available.
Customers should review each meal's description, ingredients, allergen information, and dietary information before ordering.
12. Food, Allergens, and Dietary Information
All meals offered by The SoCal Vegan are 100% vegan.
Dietary information, ingredients, allergens, and nutrition information may vary by meal and weekly menu.
Meals are prepared in a working kitchen that handles wheat, soy, sesame, peanuts, and tree nuts. We cannot guarantee that any meal is completely free from allergens or cross-contact.
Customers with food allergies or sensitivities should carefully review the ingredient and allergen information provided for each meal before ordering.
13. Storage and Food Safety
Customers are responsible for promptly refrigerating meals after delivery or pickup.
Meals should be kept refrigerated at 41°F or below. Customers should follow the storage, reheating, and use-by instructions provided with each meal.
14. Refunds and Order Issues
Because our meals are perishable and made to order, orders are generally final after the Thursday 2:00 PM cutoff.
We do not offer refunds for meals that have already been prepared or delivered, except where a verified order, quality, or fulfillment issue applies.
If an order contains an incorrect or missing item, or a meal arrives damaged or compromised, customers should contact us as soon as possible.
Depending on the circumstances and availability, a verified issue may be resolved with a refund, account credit, or replacement.
15. Delivery Problems
Delivery times may vary due to traffic, weather, route conditions, or other circumstances.
If a delivery cannot be completed because of an incorrect or incomplete address, inaccessible property, or missing access information, a refund is not guaranteed.
The SoCal Vegan will make reasonable efforts to contact the customer and resolve delivery issues when possible.
16. Product Availability
Weekly meals are subject to availability. The SoCal Vegan may mark a meal as sold out or unavailable when necessary.
An unavailable meal will no longer be available for new selection while existing paid orders will be preserved.
17. Gift Cards
Shopify gift cards may be purchased, received, and redeemed at checkout where available.
18. Website Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or services.
We reserve the right to restrict or terminate access to the website or services where necessary to protect our business, customers, or systems.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, ordering process, business practices, or applicable requirements.
Updated terms will be posted on this page. Your continued use of the website or services after an update may constitute acceptance of the updated terms, to the extent permitted by applicable law.
20. Contact Us
If you have questions about these Terms of Service, your order, or your subscription, please contact us:
The SoCal Vegan
Email: hello@thesocalvegan.com
Support Hours: Monday–Friday, 8:00 AM–5:00 PM