Privacy policy
At The SoCal Vegan, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website, create an account, place an order, subscribe to our meal plans, or contact us, we may collect information such as:
- Your name and contact information
- Email address
- Billing and delivery address
- Phone number when provided with an order
- Mobile phone number when you opt in to receive text messages from us
- Your email and SMS marketing preferences (whether you opted in or out)
- Order and subscription information
- Meal selections and related order details
- Delivery or pickup instructions
- Information you provide when contacting customer support
Payment Information
Payments are processed through Shopify and its supported payment providers. We do not directly store your complete credit or debit card number on our own systems. Payment information is handled by the applicable payment processor according to its privacy and security practices.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Manage your subscription and recurring orders
- Process payments
- Arrange local delivery or pickup
- Communicate with you about your orders and account
- Send important subscription, payment, delivery, and pickup notifications
- Respond to customer support requests
- Improve our website, products, and customer experience
- Send marketing communications when you have provided appropriate consent
Subscription Information
If you subscribe to a weekly meal plan, we use the information associated with your account to manage recurring billing, meal selections, skips, cancellations, and upcoming orders.
Subscription customers may receive communications related to upcoming orders, meal selections, billing, payment failures, delivery, pickup, skips, and cancellations.
Delivery and Pickup Information
When you choose local delivery, we use the delivery information you provide to fulfill your order. This may include your delivery address, phone number, gate code, or other delivery instructions.
If you choose pickup, we use your order information to prepare and deliver your order to the selected pickup location.
Marketing Communications
We may send email or SMS communications about our weekly menus, new meals, special offers, and other updates when permitted by applicable law and when you have provided the appropriate consent.
Email marketing
When you place an order, create an account or sign up on our website, you can choose to receive marketing emails from us by checking the email marketing box. This box is never checked for you automatically.
If you opt in, we may send you emails about our weekly menu, ordering reminders, new meals, special offers and other updates. We usually send up to two marketing emails per week.
You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at hello@thesocalvegan.com. Even if you unsubscribe, we will still send you important emails about your orders, subscription, payments, delivery and pickup.
SMS (text message) marketing
When you place an order or sign up on our website, you can choose to receive marketing text messages from us by checking the SMS marketing box and providing your mobile phone number. This box is never checked for you automatically. Consent to receive marketing text messages is not a condition of any purchase.
Providing a phone number for delivery or order updates does not sign you up for marketing text messages.
If you opt in, we may send you text messages about our weekly menu, ordering reminders, new meals and special offers. Message frequency varies. We usually send up to two marketing messages per week. Message and data rates may apply.
You can opt out at any time by replying STOP to any of our text messages. For help, reply HELP or contact us at hello@thesocalvegan.com.
How we use and share your phone number
We use your mobile phone number only to send the text messages you agreed to receive and to contact you about your orders. Text messages are sent through Shopify and its messaging service providers, which process your phone number only to deliver our messages.
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the customer experience.
Some cookies may be provided by Shopify or third-party services used to operate and improve the store.
How We Share Information
We may share information with service providers that help us operate our business and fulfill your orders, including providers involved in payment processing, Shopify store functionality, subscription management, delivery, pickup, communications (including email and SMS delivery), analytics, and customer support.
We do not sell your personal information for money. Mobile phone numbers and SMS consent are never shared with third parties for their own marketing purposes.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is used.
You can ask us to access, update or delete your information, including your phone number, or to stop all marketing emails and text messages, by emailing hello@thesocalvegan.com.
Children's Privacy
Our services are not directed toward children. We do not knowingly collect personal information from children through our online store.
Third-Party Services
Our store may use third-party services and applications to provide subscriptions, payments, communications, analytics, delivery, and other store functionality. These services may process information according to their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements. Any updated version will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
The SoCal Vegan
Email: hello@thesocalvegan.com
Support Hours: Monday–Friday, 8:00 AM–5:00 PM