Frequently Asked Questions

Answers to common questions about our weekly menu, subscriptions, à la carte orders, delivery and pickup.

Weekly menu & ordering

What's on the menu?

Five chef-prepared vegan meals each week, usually a noodle or pasta dish, a feature entrée, a salad, a nourish bowl and a soup, curry or stew. The menu rotates every week, so there's always something new.

When does the new menu open?

Every Friday at 8:00 AM Pacific Time. We also send a menu reminder by email and text on Tuesday mornings.

When is the ordering cutoff?

Orders close every Thursday at 2:00 PM PT for the upcoming Monday. Ordering stays closed until Friday at 8:00 AM while we set up next week's menu.

Which Monday will my order arrive?

Orders placed between Friday at 8:00 AM and Thursday at 2:00 PM are for the Monday right after that cutoff. The delivery date is shown at the top of our Subscriptions and À La Carte pages.

Can I choose a different delivery day?

No. All deliveries and pickups happen on Monday, so there's no date to choose at checkout.

Do you ship meals?

No. We offer local delivery and pickup in North County San Diego only.

Subscriptions

How do subscriptions work?

Choose a weekly plan of 3, 5, 7, 10, 12 or 14 meals, then pick your meals from the weekly menu. Plans range from $17.50 to $16.00 per meal, and delivery or pickup is always free for subscribers.

When am I charged?

Every Thursday at 2:00 PM PT, when weekly selections close. That charge covers the following Monday's meals.

How do I choose or change my meals?

Choose or change your meals anytime before Thursday at 2:00 PM PT using the Choose Your Meals link in your account. You can pick multiples of the same meal, up to your plan size.

What if I don't choose my meals?

Last week's selections carry over automatically. If any meal slots are still open at the cutoff, we'll fill them from this week's menu (Chef's Choice), so you always receive your full plan.

How do I skip a week?

Skip the upcoming order in your account before Thursday at 2:00 PM PT. You won't be charged that week, and your subscription resumes automatically the following week.

Can I pause my subscription?

We don't offer pausing right now. You can skip any upcoming week before the cutoff instead.

Can I change my plan size?

Yes. Email hello@thesocalvegan.com before Thursday at 2:00 PM PT and we'll update your plan for the next weekly order.

How do I cancel?

Cancel anytime online: log in to your account, choose Manage Subscription, open your subscription and select Cancel Subscription. Cancellations made before Thursday at 2:00 PM PT stop your upcoming order. After the cutoff, they take effect the following week. Just need a week off? Skip it instead.

Can subscribers also order à la carte?

Yes. Place a separate à la carte order anytime. It doesn't change your subscription.

À la carte

Do I need a subscription to order?

No. You can order individual meals any week with no subscription or commitment.

How much are à la carte meals?

Each meal is $18. Home delivery is a flat $5, and pickup is free.

Is there a minimum order?

Yes. À la carte orders need at least 2 meals. Any combination counts, including 2 of the same meal.

Delivery & pickup

Do you deliver to my ZIP code?

We deliver to Oceanside (92054, 92056, 92057, 92058), Vista (92081, 92083, 92084), Carlsbad (92008, 92009, 92010, 92011), Leucadia/Encinitas (92024), Cardiff-by-the-Sea (92007) and Del Mar (92014).

When will my delivery arrive?

Monday mornings, about 4:00 to 7:30 AM. Times can vary with traffic, weather and route conditions.

How much is delivery?

Free for subscribers. À la carte home delivery is a flat $5. Pickup is always free.

What if I'm not home?

Because we deliver early Monday morning, please add a safe place to leave your order, plus any gate code or access instructions, at checkout. We'll leave your meals there, so please refrigerate them as soon as you can.

Why do you need my phone number?

If there's a problem during Monday morning delivery, such as a locked gate or a hard-to-find address, our driver may need to reach you quickly.

Where can I pick up my order?

Choose a pickup location at checkout: CrossFit Trifecta (Vista), FLXR CrossFit (Carlsbad), North County Fitness & Performance (Vista) or Thousand Petal Lotus Vegan Market (Vista). Your name is all you need.

When can I pick up?

Pickup is on Monday. Hours vary by location, so please check your pickup location's business hours before you go.

Can I change my delivery address?

Yes. Update it in your account or let us know before Thursday at 2:00 PM PT for the upcoming Monday.

Food, allergens & nutrition

Are all meals vegan?

Yes. Every meal is 100% plant-based, and therefore dairy-free.

Do you have gluten-free meals?

Some weekly meals may be gluten-free and will be labeled when they are. Our kitchen is not gluten-free, so please read each meal's ingredients.

What about allergens?

Our kitchen handles wheat, soy, sesame, peanuts and tree nuts. While we take care in preparing our meals, we can't guarantee any meal is free from allergens or cross-contact. Customers with food allergies or sensitivities should review each meal's ingredients and allergen information before ordering.

Do you list nutrition information?

Yes, when available, on each meal. Nutrition values are estimates for informational purposes and may vary with ingredients, preparation and portion size.

Can I modify a meal or swap ingredients?

Meals are prepared in batches from the weekly menu, so individual modifications and ingredient substitutions aren't available.

Storage & reheating

How long do meals keep?

Refrigerate at 41°F or below as soon as your meals arrive. For best quality, enjoy salads within 3–4 days and other meals within 4–5 days.

Can I freeze my meals?

Many prepared meals freeze well. Freeze them promptly while fresh, then thaw in the refrigerator before reheating. Salads, raw vegetables and some sauces don't freeze well.

How do I reheat my meals?

Remove the lid and any cold toppings, microwave on high for 1–2 minutes, then continue in 30-second intervals until heated through to 165°F. Microwave times vary.

Is it safe to leave meals out?

Don't eat meals left unrefrigerated for more than 2 hours, or more than 1 hour when it's above 90°F.

Payments, discounts & refunds

Do you offer a first-order discount?

Yes. New customers can use code WELCOME10 for 10% off their first à la carte order or their first subscription charge. One use per customer.

Can I use a gift card?

Yes. Gift cards can be bought on our site and redeemed at checkout.

Can I get a refund?

Because our meals are perishable and made to order, all sales are final once the weekly cutoff has passed. If something is wrong with your order, please contact us and we'll make it right.

What if an item is missing, wrong or damaged?

Email hello@thesocalvegan.com as soon as possible with your name, order number, a short description and a photo if possible. Please don't eat a meal that arrives damaged or leaking. Once verified, we'll offer a refund, account credit or replacement.

Still have a question? Email us at hello@thesocalvegan.com. We reply within 1 business day, Monday–Friday, 8 AM–5 PM.