Refund Policy

At The SoCal Vegan, our meals are freshly prepared in batches based on weekly orders. Because our meals are perishable and made to order, we have a limited window for order changes, cancellations, and refunds.

Weekly Order Cutoff

Orders for the upcoming Monday delivery or pickup close every Thursday at 2:00 PM Pacific Time.

Once the Thursday 2:00 PM cutoff has passed and the order has been processed, that week's order is considered final and is generally non-refundable.

New orders for the following Monday become available beginning Friday at 8:00 AM Pacific Time.

Subscription Orders

Subscribers must skip or cancel their upcoming subscription order before the Thursday 2:00 PM cutoff to avoid being charged for that week.

Once the cutoff has passed and the weekly subscription payment has been processed, that week's subscription order is committed and non-refundable. Cancellation will apply to future weekly orders.

If you only need to miss one week, you can use the Skip Week option in your subscriber account before the cutoff. Your subscription will automatically resume the following week.

Incorrect or Missing Items

If your order contains an incorrect meal or a missing item, please contact us as soon as possible after receiving your order.

Please include:

  • Your name
  • Order number
  • Description of the issue
  • Photos, if applicable

Once we verify the issue, we may provide an appropriate refund, account credit, or replacement, depending on the circumstances and availability.

Damaged or Compromised Meals

If a meal arrives damaged, leaking, improperly sealed, or otherwise compromised, please do not consume it.

Contact us as soon as possible after receiving your order and provide your name, order number, a description of the issue, and a photo of the meal or packaging when possible.

Once verified, we may provide an appropriate refund, account credit, or replacement, depending on the circumstances and availability.

Delivery Issues

Monday delivery times are approximate and may vary due to traffic, weather, route conditions, or other circumstances.

Customers are responsible for providing an accurate delivery address and any necessary gate or access instructions. If a delivery cannot be completed because the address or access information is incorrect or incomplete, or the driver cannot access the property, a refund is not guaranteed. We will make reasonable efforts to contact the customer and resolve the issue when possible.

Once an order has been successfully delivered, customers are responsible for promptly retrieving and properly refrigerating their meals.

How to Contact Us

If you have an issue with your order, please contact us as soon as possible:

Please include your name, order number, and a brief description of the issue. Photos are helpful when reporting damaged or incorrect items.

Important Note

Because our meals are perishable and made to order, refunds are not available for orders that have already been prepared or delivered, except where The SoCal Vegan verifies an order, quality, or fulfillment issue.

The SoCal Vegan reserves the right to review refund and credit requests on a case-by-case basis.